JOB OVERVIEW
The Head of Business Development Department is responsible for leading and driving the Bank’s business development strategies including, product development, performance management framework, credit quality assurance oversight, and beyond-financing initiatives to enhance value for SME clients. This role ensures that the Bank’s products, services, partnerships, and sales performance management are aligned with strategic priorities to achieve sustainable growth and operational excellence.
JOB DUTIES & RESPONSIBILITIES
- Product Development
- Initiate, conceptualize, and develop new banking products that address customer needs and market opportunities.
- Design and develop product concepts, end-to-end workflows, operational processes, procedural guidelines, and documentation for proposed product enhancements or new developments.
- Lead cross-functional collaboration with internal stakeholders to ensure completeness of product design and readiness for implementation.
- Oversee end-to-end projects execution.
- Conduct comprehensive product training and ensure timely cascade of product information to relationship teams and relevant stakeholders.
- Monitor product performance post-launch, analyze results, and propose enhancement initiatives to improve product uptake, profitability, and customer satisfaction.
- Performance Management
- Initiate incentive scheme/program to achieve the bank business plan.
- Develop automation data driven dashboard and reports to senior management.
- Set and appraise sales performance to ensure alignment with business objectives.
- Take lead branch performance analyses regularly and provide timely feedback, and motivation to strengthen performance levels.
- Collaborate with stakeholders on Performance Improvement Plans (PIP) by supporting sales employee performance data and participate in their performance evaluation within the allocated timeframe.
- Present regular performance reports for senior management and board including performance trends, gaps, and action plans.
- Quality Assurance
- Identify gaps and operational risks that may affect credit quality, and recommend preventive or corrective actions.
- Work closely with Relationship Teams and relevant stakeholder to ensure adherence to internal policies, regulatory requirements, and best practices.
- Beyond Financing
- Lead the Bank’s “Beyond Financing” agenda by developing SME support programs such as financial literacy, business management training, and financial capability development.
- Build and maintain strong partnerships with SME associations, business networks, and development partners to strengthen SME financing programs and promote the Bank’s strategic initiatives.
- Engage with relevant ministries and government bodies to support SME clients beyond financial services, contributing to national SME development priorities.
- Initiate and coordinate joint programs, networking events, capacity-building sessions, and awareness campaigns to enhance SME engagement.
PERSON SPECIFICATION KNOWLEDGE & EXPERIENCES
- Master’s or Bachelor’s degree in Business Administration, Finance, Banking, Economics, or a related field.
- At least 8 years of experience in banking, preferably in product development, business development, performance management, or SME banking.
- Minimum 3 years in a managerial or leadership role overseeing multiple functions or teams.
- Proven experience in leading cross-functional projects and product development initiatives.
- Experience working with SMEs, development partners, or government agencies is highly desirable.
- Strong leadership, interpersonal, and team management capabilities.
- Excellent communication, presentation, and negotiation skills.
- Ability to build high-level partnerships and maintain strong stakeholder relationships.
- Strategic thinking with the ability to drive innovation and operational excellence.
- High integrity and professionalism.
- Results-driven with a commitment to continuous improvement.
- Ability to work under pressure and manage multiple priorities.
